Support Ticket

In this tutorial we will show how to submit a support ticket in Snowflake. Support tickets are submitted for a varity of reasons. For example - configuration settings, query error or optimization etc. Support tickets are typically answer withing 12 hours based on the ticket complexity.

Video

Video in development.

Requirement

You will need to be an account admin to submit the support ticket request.

Walk Through

To start we will click on our profile name in the bottom left corner and click on support.

If you have not submitted a ticket in the past or added your email to their user profile

You will have to setup an email in your profile before you are allowed to submit a support ticket. To add a email we will navigate to the your profile.

Update the email and click save.

Click on "+ support ticket" to add a new ticket

We will fill in the support ticket with the settings showen and click "create case".

We are done! Now all communication will happen in the ticket messaging system.